Reviews
I am tenanting through professional ryde and have never had such great customer service. On the ball with repairs mostly same day unless later in the evening then it’s always next day.
At inspections very proactive I really feel they care about the landlord and the tenant.
Would highly recommend
Katie Westcott
Absolutely fantastic service! I have rented through a few agencies & The professionals Melton is the best by far! The staff are friendly, professional & caring. They are quick to respond to maintenance requests, emails and phone calls. They actually care about their clients. A massive thank you to Jayson, Jasmine, Melissa & Chloe for making the daunting experience of renting so easy! I highly recommend, in fact my elderly grandmother is looking to move closer & I’ve told her there is no one I’d trust more for her to rent through!
Rachel Cooke
I’ve been with Ryder for about six years now and have had nothing but a good experience.
Alicia has been an absolute delight to deal with, responds to enquiries quickly and organises repairs asap. Cannot fault her. 👍 👍
Good job to you all. 😊
Bianca Pavia
I wanted to take the time to write and to call out your team member Melissa who went above and beyond yesterday to sort out an issue at my property.
The tenant had an issue with the front screen door having jammed shut, which meant the tenant was at risk if there was a fire with only one door to exit the property. Equally with it being the Christmas period, your local locksmith is away and your handy man wanted double time and call out rate, without any guarantee of fixing the issue.
Melissa called me to discuss what was best to do given the high cost to resolve this, whilst also recognising the safety of the tenant being critical. Melissa offered to drive past the property on her way home with her husband to see if they could understand the problem and open the door, which they were able to do, allowing us to then wait for the local locksmith to return in the new year.
I have multiple investment properties and sadly I rarely encounter property managers who take a real interest in balancing tenant and cashflow outcomes for me. It’s too easy to ‘just send a trade’ to a tenants request, necessary or not, and wipe out two weeks rental income. Of course paying for appropriate maintenance should never be a problem for an owner, often costs are incurred unnecessarily however. Melissa clearly role models the professionalism sought in a property manager with her actions yesterday and as such I wanted to recognise her accordingly. Please pass on my thanks to her and recognise her in an appropriate manner.
I did offer to compensate her husband for his time, I was serious about this so if I can offer him something please let me know.
Regards, and all the best for the New Year
Paul Norman
Kirsteen, we are so grateful for what you achieved when selling our home.
Your professionalism yet “down to earth” approach to ensuring that the matter was resolved is appreciated.
To you, Erin and Jayson we have nothing but gratitude and appreciation for your support and assistance with both the rental side and the sale of our property.
Thank you again for your assistance and support in enabling us to start our next adventure. We wish you great success in the future.
Meaghan Dellow
We wish to convey to you the outstanding work being undertaken by
Chloe Lord who is working in your Melton office complex.
During the past Chloe has undertaken and solved each of the problems which have
arisen at our rental property at Arnold Court by making contact directly with us or
by arranging for qualified trades people to attend to each task. As we reside in Redcliffe,
Queensland it is impossible for us to act in a hands on capacity but as we have
complete confidence in Chloe’s capabilities (as she has continually demonstrated in the past)
we know she will act positively on our behalf and also as a wonderful ambassador for your company.
We are indebted to her for the professionalism she has shown and for the prompt and
courteous manner in which she has so willingly undertaken such tasks.
Paula and I ask that you personally thank her on our behalf so she has the satisfaction of being
recognised for her outstanding performance.
Ken and Paula Mackenzie
Kirsteen, we are so grateful for what you achieved when selling our home.
Your professionalism yet “down to earth” approach to ensuring that the matter was resolved is appreciated.
Meaghan Dellow
Hi Jayson,
I just wanted to wish you a very merry Christmas and a lovely holiday.
I just wanted to give you some feedback let you know that we are thoroughly impressed with Jasmine managing our property, and we hope she stays on forever 🙂
She’s very professional yet also personable, and does the perfect amount of pushing between tenant and landlord.
It makes the world of difference to us, so thank you for the brilliant service you are providing!
Diana - Landlord
Thank you to Chloe and Jasmine for outstanding service managing our two rental properties highly recommend these lovely ladies !
Cheryl Chamberlain
Highly recommend this real estate agent. Travis, Kirsteen and the team provided excellent customer service throughout the entire process.